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Welcome to Bishop’s Orchards (“Bishop’s,” “we,” “our,” or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, shop online or in-store, participate in our loyalty programs, sign up for emails or SMS messages, interact with us on social media, or otherwise engage with our business.
By using our services, you agree to the practices described in this Privacy Policy.
We may collect information directly from you, automatically through your use of our services, and from third parties.
This may include:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Loyalty or Core Customer Card information
• Order history
• Event registrations
• Survey responses
• Employment application information
• Communications you send to us
When you use our website or digital services, we may automatically collect:
• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referral sources
• Shopping activity
• Cookies and tracking data
• Approximate location information
We may receive information from:
• Payment processors
• Ecommerce platforms
• Marketing providers
• Analytics providers
• Advertising partners
• Social media platforms
• Loyalty and rewards systems
We may use your information to:
• Process orders and transactions
• Provide customer support
• Manage your loyalty account and rewards
• Send transactional communications
• Send marketing emails and SMS messages
• Personalize your shopping experience
• Improve our website, products, and services
• Conduct analytics and performance tracking
• Prevent fraud and maintain security
• Comply with legal obligations
• Support hiring and employment processes
When you enroll in our Core Customer Card or other loyalty programs, we may collect information related to purchases, shopping preferences, rewards activity, promotions redeemed, and participation history.
This information helps us:
• Provide loyalty rewards and benefits
• Personalize offers and promotions
• Improve products, merchandising, and customer experience
• Better understand shopping trends and preferences
We do not sell individual purchase histories to third parties.
When using our online store, we may collect information related to:
• Products viewed or purchased
• Shopping cart activity
• Saved preferences
• Wishlist or account activity
• Order and fulfillment history
We may use this information to improve your shopping experience, provide customer service, and send reminders regarding incomplete purchases or abandoned carts where permitted by law.
Customers may update certain account information through their online account, where applicable. We encourage customers to keep contact and account information current to ensure accurate order processing, loyalty rewards, communication preferences, and delivery information.
You may also contact us directly to request updates or corrections to your personal information.
If you subscribe to our email or SMS marketing programs, we may send promotional messages, updates, event information, product announcements, and special offers.
You may opt out at any time by:
● Clicking “unsubscribe” in emails
● Replying STOP to SMS messages
● Contacting us directly
Message and data rates may apply for SMS communications.
Consent to receive marketing messages is not a condition of purchase.
We use cookies, pixels, tags, and similar technologies to:
● Remember user preferences
● Maintain shopping carts and logins
● Analyze website traffic
● Improve website functionality
● Deliver personalized advertising
● Measure marketing effectiveness
Third-party services we may use include:
● Google Analytics
● Meta/Facebook Pixel
● Shopify and ecommerce integrations
● Klaviyo
● Advertising and remarketing platforms
You may control cookies through your browser settings and cookie consent preferences.
We may work with advertising partners to display personalized ads based on your browsing
activity and interactions with our website.
You may opt out of certain targeted advertising through:
● Your browser settings
● Industry opt-out tools
● Global Privacy Control (GPC) settings where supported
Some browsers and devices offer “Do Not Track” or Global Privacy Control (“GPC”) settings that communicate privacy preferences automatically.
Where required by applicable law, Bishop’s will honor qualifying GPC signals related to targeted advertising or data-sharing preferences.
We may use automated tools, analytics, and personalization technologies to improve website performance, product recommendations, marketing communications, fraud prevention, and customer experience.
These technologies do not make legally significant decisions about consumers without human involvement.
We do not sell personal information for monetary compensation.
We may share information with trusted service providers that help us operate our business, including:
● Payment processors
● Shipping carriers
● Ecommerce and POS providers
● Marketing and analytics vendors
● Technology service providers
● Professional advisors
We may also disclose information:
● If required by law
● To protect our rights or property
● In connection with a business transaction or restructuring
We may use third-party providers and platforms to support:
● Ecommerce operations
● Email and SMS marketing
● Payment processing
● Loyalty programs
● Website hosting
● Analytics and reporting
● Customer support
● Advertising and remarketing
These providers may process information on our behalf subject to contractual and legal protections.
Payment transactions are processed through secure third-party payment processors. Bishop’s does not store complete payment card information on our servers.
Our website uses industry-standard encryption technologies designed to help protect sensitive information transmitted online.
While we work to protect your information, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Depending on your location, you may have rights regarding your personal information, including:
● Accessing your information
● Correcting inaccurate information
● Requesting deletion
● Opting out of targeted advertising
● Limiting certain data uses
● Requesting data portability
Residents of certain states, including California and Connecticut, may have additional rights under applicable privacy laws, including the Connecticut Data Privacy Act (CTDPA) and
California Consumer Privacy Act (CCPA/CPRA).
To submit a privacy request, contact us using the information below.
We will not discriminate against you for exercising your privacy rights.
Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.
If we learn we have collected information from a child without appropriate consent, we will delete it promptly.
We retain personal information only as long as necessary for:
● Business operations
● Legal compliance
● Tax and accounting purposes
● Fraud prevention
● Customer service and recordkeeping
Retention periods may vary depending on the type of information.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites.
We encourage users to review the privacy policies of any third-party websites they visit.
Bishop’s is committed to providing a website experience that is accessible to all users.
If you experience difficulty accessing any portion of our website or digital services, please contact us and we will work to provide the information or assistance you need through an accessible communication method.
We reserve the right to update or modify this Privacy Policy at any time. Material changes will be reflected by updating the “Last Updated” date at the top of this page.
Continued use of our services after changes become effective constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact:
Bishop’s Orchards
1355 Boston Post Road
Guilford, CT 06437
Email: farminfo@bishopsorchards.com
Phone: (203) 453-2338
California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:
● Know what personal information is collected
● Request deletion
● Correct inaccurate information
● Opt out of sharing for targeted advertising
● Limit use of sensitive personal information where applicable
To exercise these rights, please contact us using the information above.
By using our website, purchasing products, signing up for communications, or interacting with our digital services, you consent to the practices described in this Privacy Policy.
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